- Examples of adobe robohelp in a call center manual#
- Examples of adobe robohelp in a call center full#
- Examples of adobe robohelp in a call center software#
- Examples of adobe robohelp in a call center code#
- Examples of adobe robohelp in a call center license#
If your focus leans towards print, Madcap Flare is a better choice than RoboHelp. While RoboHelp does support printed content, this is more of an add-on function than a central feature. RoboHelp can support multiple documentation sites, but you are responsible for hosting the servers and websites.
Examples of adobe robohelp in a call center code#
It includes template designs that allow you to produce stylish looking sites very quickly, since it auto-generates the code for the web pages. RoboHelp is aimed more towards producing responsive documentation websites than it is towards printed manuals. You then use your topics as the basis for producing specially formatted, reusable help content – known as topic-based authoring. This could be a word, sentence, paragraph, or entire page. RoboHelp calls its help content units ‘topics’, which you define as a single unit of content.
Examples of adobe robohelp in a call center full#
It costs $1379.24 for organisations to purchase the full yearly licence.Īdobe RoboHelp creates all content files in XHTML, so if you use both tools the files will need to be converted from XML to XHTML using their converter. Adobe RoboHelpĪdobe offers a Help Authoring Tool called RoboHelp and it is the main rival to Madcap Flare. The price may also exclude many small to medium-sized businesses. On the down side, the learning curve is very steep, and not accessible to your average or casual user. Madcap Flare is useful for enterprise companies that need to comply with regulations to produce large amounts of documentation, and companies that have dedicated technical writers who can be trained to use the software.įlare is a good option for single sourcing documentation – and particularly print documentation. The markup does not change the body of the content, but defines the way in which it should be presented.
Examples of adobe robohelp in a call center software#
The focus in this software is on managing content within the Madcap Flare database, and marking it up for reuse in any number of different formats. The content you produce needs to be reused by many different people over a long period of time, so the software helps you keep track of these individual content modules. This type of tool is aimed at enterprise users with a lot of documentation to manage, and potentially a lot of legacy documentation to contend with. There is another version of the software called Madcap Central, a cloud-based Help Authoring Tool that is meant to be paired with the desktop version.
Examples of adobe robohelp in a call center license#
Madcap Flare comes in at $1,648.00 for a 12-month license and it’s installed locally on your desktop.
This allows you to easily reuse your content across different platforms. You can use this software to produce technical documentation tagged with the markup language XML, which keeps the documentation structure separate from its final formatting destination. The industries using MadCap Flare the most are the technology, healthcare, manufacturing and education industries. There’s even a yearly conference surrounding the product called MadWorld. Madcap Flare is possibly the most popular Help Authoring Tool out there. We’ll go into some of the top solutions now and explain when you might use them. It produces help content only for a documentation website, and excludes printed manuals. This can be hard to achieve as a project evolves and undergoes many changes.ĭocument360 is a web-based alternative to some of the more expensive desktop solutions, and the fact that it’s SaaS (Software as a Service) means you can scale your documentation strategy quickly.
Examples of adobe robohelp in a call center manual#
For example, to print a manual you must have support for indexing – accurate references from the index pointing to specific pages in your documentation. Single source publishing can be tricky to get right because web-based and print-based mediums have different formatting needs. Producing content for multiple mediums is known as single source publishing. HATs usually have good support for images, which are often crucial in product manuals. Formats include web pages, PDFs, Word documents, printed manuals, and printed booklets. These solutions are geared towards helping teams write their documentation collaboratively, and publish them on a variety of mediums. You would traditionally find HATs like these being used by enterprise companies. Some of the most popular are Adobe RoboHelp, Madcap Flare and HelpNDoc.
The current market for HATs is dominated by a few key players, although more and more solutions are becoming available. This may be the first time you’re hearing about HATs, so we’re going to compare some of the most popular solutions for you.
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